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Refund Policy
At Aloaro, we are committed to ensuring customer satisfaction. If you are not satisfied with the product or service received, you may request a refund according to the policy below:
Refund Request Period:
You may request a refund within 14 days of receiving the product. Requests made after this period will not be accepted.
Refund Conditions:
Only products that meet the following conditions are eligible for a refund:
- The product is unused, undamaged, and returned in its original packaging.
- The product is unopened and unmodified.
- Non-customized products
Refund Process:
- To request a refund, please contact us via email at rjcheang@aloaro.com.my.
- When contacting us, please provide your order number, reason for the refund, and photos of the product (if applicable) to help us verify the product’s condition.
Refund Method:
Once we receive and inspect the returned product, the refund will be issued to your original payment method. The refund process may take 3 to 7 business days.
Return Shipping Fees:
Customers are responsible for the shipping costs of returning the product, and these costs are non-refundable. If the wrong product is sent or the product has a defect, we will cover the return shipping costs.
Non-Refundable Conditions:
- Products that have been used or damaged.
- Products that cannot be returned in their original packaging.
- Products that have been opened or are no longer suitable for resale.
- Customized products or any other non-refundable conditions.